Nationwide rolls out change across all 605 branches to help people | Personal Finance | Finance

Nationwide has launched a fresh initiative across all of its 605 branches, in an effort to help people, including non-customers.

The building society aims to boost people’s confidence with technology on their high street, and the programme arrives as approximately 11.3 million adults are without essential digital skills.

The scheme supports Nationwide’s pledge to maintain every branch open until at least 2028.

Sessions, which offer practical, straightforward guidance – from establishing devices and bank accounts to identifying scams and conducting video calls – seek to address digital exclusion and strengthen communities. Nationwide has already delivered over 562 events since it started testing the sessions across its branches in July, assisting over 3,000 people.

Statistics reveal approximately 4.8 million working-age adults have never accessed the internet, and more than half (52%) are unable to complete all 20 tasks in the UK’s Essential Digital Skills Framework.

The implications are severe – from becoming victims of fraud and losing out on savings, to facing difficulties with job hunting and experiencing isolation.

Nationwide’s Digital Sessions are conducted face to face in every branch, run for up to 30 minutes and are offered free of charge to anyone, irrespective of whether they are Nationwide customers.

Stephen Noakes, Nationwide Director of Retail, said: “Digital exclusion remains one of the most pressing challenges facing society today and for many, the inability to access the internet safely can lead to financial disadvantage.

“We launched Digital Lessons in July – providing face-to-face support in our branches for customers who may need some extra help or reassurance to get online. We’re committed to continuing this support, helping more customers build the confidence and skills to thrive in a digital world.”

Feedback from the Digital Lessons shows positive results, including:

More than 562 events have taken place across the UK

Over 3000 customers have been supported since the lessons began in July

100% of attendees reported feeling more confident after their session

Average digital knowledge scores have increased from 6.28 to 8.98 out of 10

86% of participants would recommend the session to others

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