British Gas issues urgent advice to homeowners amid ‘surge’ | Personal Finance | Finance

British Gas has reported a sharp rise in emergency callouts as homeowners grapple with low boiler pressure issues, sparked by unpredictable weather conditions that have left some properties without heating or hot water. The energy supplier anticipates approximately 35,000 customers nationwide will require boiler assistance this week, with insufficient pressure ranking among the most prevalent winter malfunctions.

The problem typically arises following radiator bleeding or when minor leaks develop within the system, though many instances can be rectified swiftly through straightforward checks at home. To assist households in restoring their systems promptly, British Gas engineer Ella Teakle provides practical guidance on addressing pressure drops, including safe methods for checking and repressurising boilers.

British Gas provides same-day engineer visits to anyone across the UK facing heating or hot water failures. During last winter alone, more than 1.2 million customers relied on British Gas engineers to repair faulty boilers and reinstate heating and hot water services.

Ella, who works as a service and repair engineer at British Gas, explained: “With temperatures fluctuating, we’re seeing a big increase in low boiler pressure issues, which can cause heating or hot water to stop working. If your heating or hot water suddenly stops working, don’t panic.

“Checking the pressure gauge is a good first step and, in many cases, it can be an easy fix. But if you’re not confident carrying out checks yourself, it’s always best to call an expert.”

British Gas engineer Ella’s tips if you think your boiler pressure is low

Monitor your system pressure

If you find yourself without heating or hot water, it could be due to low water pressure in your boiler. This is a common occurrence after bleeding radiators or if there’s a minor leak, so it’s crucial to inspect pipes, radiators and the boiler for any signs of dampness.

Check the pressure gauge located on the front of your boiler. It should typically read between 1 and 1.5 bar. If it’s under 1 bar, the pressure is insufficient and the system may require repressurising.

Safely repressurise the boiler

Repressurising your boiler essentially involves introducing more water into the system. Most contemporary combi boilers utilise a filling loop, but the procedure can differ, so always consult your boiler manual first.

Steps to repressurise your boiler

Switch off the boiler and allow it to cool down. Locate the filling loop, usually a flexible silver hose with a valve at each end, and ensure it’s securely attached.

Gradually open both valves until they align with the pipe. You should hear the sound of water flowing.

Keep an eye on the pressure gauge and close the valves once it hits between 1 and 1.5 bar. Switch the boiler back on and press the reset button if necessary.

Recognise when to seek professional help

If the pressure continues to fall, you notice indications of a leak, or you’re unsure about performing these checks, it’s best to call in a professional rather than attempting further repairs on your own. Additional advice on boiler pressure and how to safely repressurise a boiler can be found at https://www.britishgas.co.uk/the-source/fix-it-yourself/how-to-repressurise-your-boiler.html