Lloyds Bank explains 48-hour rule that applies to all accounts | Personal Finance | Finance
Lloyds Bank has clarified its account rules that apply to all customers. The group spoke out after a customer criticised what they felt was a long wait to access a service.
The person contacted Lloyds over social media after they had been told it would take 48 to 72 hours to generate an online statement for their account. They asked what is the reason for this timeframe.
The bank said in response: “Statements are generated as per their scheduled dates, however, when requesting an up-to-date statement they do take time to generate. This is a standard timeline for it to show in digital inbox.”
Not contented with this explanation, the customer went on to ask: “And there’s no way to print a current view for savings accounts? What if someone needs it urgently?”
Securely generated
Lloyds responded to try and offer further explanation. The savings giant told the frustrated customer: “Statements aren’t instant screen prints, they’re securely generated and checked for accuracy, so they take 48–72 hours to appear in your digital inbox.
“If you need transaction details urgently, you can view them straight away in internet or online banking.” But the customer responded to say this process was “still extremely inefficient”.
They explained that in their case they had been waiting almost 72 hours to get the statement they had requested. They asked: “Can this be escalated? How can I make a formal complaint?”
Lloyds said in response: “Sorry you haven’t received your statement yet. If it hasn’t arrived in your digital inbox after 72 hours, you can raise complaint using the link below.”
How to view your statements
They provided a link to a page on the Lloyds website where you can file a complaint. Lloyds customers can view their statements through online banking or the app.
You can also save your statements as a PDF or print off a copy for your records. Another option is to order a paper statement, which will be sent out to you within 10 working days.
