HMRC update over payments into customer bank accounts | Personal Finance | Finance
HMRC has issued an update about payments going out to taxpayers. The authority set out the rules after a question came in about how the rules work.
A taxpayer contacted the group over social media about a refund that they were owed. It is always worth checking your details are up to date with HMRC or you pay too much tax on your earnings or on your pension.
HMRC responded to first ask when they made the request. The group also directed the customer to a tool on the Government website you can use to check when you can expect a reply from HMRC if you are waiting to hear from the group.
The taxpayer said it was at some point two weeks ago when they had sent in the request. HMRC asked the person if they had been given a reference for this, to which the person said they hadn’t.
Asked for more details, the customer confirmed they had sent in a request for a refund after filing their tax return. HMRC then asked if they had seen a screen notification when they submitted the request.
Timeframes to note
The person said in reply: “Yeah I got all that and where it says ‘allocated to’ it says ‘not yet used’.” HMRC explained what this meant.
The tax authority said: “This means we’ve received your request and it’s now being processed. Current timescales suggest it can take up to 14 weeks.
“If you haven’t received an outcome after that, an adviser will be able to look into it for you.” If you have a query about income tax, you can try using the HMRC digital assistant service.
You can also call up the group for help on 0300 200 3300. This phone line is open Monday to Friday from 8am to 6pm.
If you’ve paid too much tax, HMRC may write to you about this. If you have paid the wrong amount of tax for the previous tax year, HMRC may send you a tax calculation letter (also known as a P800) or a Simple Assessment letter.
This will explain how much you are owed and how to claim your tax refund. These letters typically go out between June and March of the following tax year.
