Halifax letters sent to wrong address for 25 yrs as homeowner furious | Personal Finance | Finance
A person finally snapped and contacted Halifax after wrongly being sent letters from the bank for 25 years.
Despite their dismay, the bank was unable to promise the mail would stop – and even said more erroneous mail could be on the way.
The frustrated individual posted on social media to ask the bank: “Why do I keep getting somebody else’s post – I have told you so many times.”
Halifax responded to offer some practical advice: “Please return sender and mark ‘not known at this address’, or hand them into one of our branches.”
But the person said they had already tried this route but the letters keep going. They fumed: “It’s annoying and getting to the point of being harrasing.”
The bank replied again to set out its policy: “If you have sent mail back to us, we would have updated this which should have stopped the majority of mail.”
But the bank had a word of warning for the person, saying that more unwanted paperwork could soon be coming through their letterbox.
Halifax said: “However, we’re legally obliged to send certain forms of mail to the address we’ve been given by the customer, I’m afraid.”
The person was unimpressed with this explanation, saying the problem had been going on for 25 years. Halifax also directed them to an online complaints page where they could log the issue.
Another person recently contacted the bank to voice their frustration at its services. They had tried to pay in Norwegian Krone at their local branch, only to be told the branch couldn’t accept them.
Yet there were confused to be told this, as they could still seemingly buy the currency from the bank online. When asked for more information by Halifax, they said they had tried to pay in notes rather than coins.
They explained: “They’re just the ones I didn’t use. My bank statement shows they were issued by Halifax.”
Halifax said in response: “As far as we’re aware, any branch should be able to accept the currency.” Guidance on the Halifax website explains: “You can take leftover travel money to one of our branches with a counter service.
“We’ll buy currency back from you based on the exchange rate on that day. This rate may have changed since you bought your travel money. If the amount is too low, we won’t be able to buy it back.”
But when it comes to buying back currencies, the advice warns: “We may not be able to buy back some currencies. We may stop buying back certain foreign currency bank notes at any time and without notice.”
When ordering some foreign cash from Halifax, if you order by 3pm, you can get free next working day delivery to your home or to a branch.
