HSBC and First Direct banking apps down as thousands of customers locked out of accountss | Personal Finance | Finance

The HSBC and First Direct mobile banking apps appear to be down, with thousands of customers reporting trouble with accessing their accounts.

More than 4,000 reports have been logged for HSBC on the website Down Detector from around 10am this morning. Fewer reports have been logged for First Direct, its sister bank. Disgruntled customers have taken to social media platform X to voice their complaints. One user wrote to HSBC: “Your app is down and you’ve locked all my funds.” Another added: “Sort your online banking out. I’m sat with no electricity because I’m not able to access my money.” A third wrote: “App not showing any of my accounts so can’t view balances or make payments.” 

When trying to load the HSBC app, users are reportedly being met with the following message: “Sorry, some of your information isn’t available right now. Try pulling down to refresh the page.”

According to Down Detector, 62% of customers have reported issues with mobile banking, 31% are having trouble with online banking, and 7% have reported problems with their mobile login. 

HSBC said: “We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.”

According to HSBC’s service page, phone and branch banking services are working normally, as is ATM usage. 

The bank asked customers who need urgent access to their banking to call its customer service helpline.