Lloyds and Halifax down: Bank customers fuming after outage hits app | Personal Finance | Finance
Some Lloyds Bank, Halifax and Bank of Scotland customers are saying they are “unable to access” their account due to a banking app outage. A number of people took to X during the day Friday, May 16, to express concern over being able to access their funds online or through their devices.
According to GB News, outage monitoring site Downdetector reported a surge in reports of issues at Lloyds Bank, Halifax and Bank of Scotland from customers. The high street financial institutions, which are all part of the same Lloyds Banking Group, appeared to be suffering technical issues.
Between 10:32am and 11am today, a surge in reports of issues at Lloyds Bank, Halifax and Bank of Scotland appeared. A spokesperson for Lloyd’s Banking Group said the apps and online banking were now “up and running” again.
There has been a spate of app outages with various banks and building societies in recent months, including with Nationwide and Natwest.
Sharing their frustrations on X about this latest interruption of service, a Lloyd’s customer wrote: “There appears to be problems with your bank account log in. Any timeline on a fix? Restarting and updating the app doesn’t resolve it.”
Another added “there seems to be issues logging on to online banking”, and one very frustrated customer wrote: “The automated messaging doesn’t understand what I want and the call option has cut me off twice.”
In response to one post on X, Lloyds said: “Are you able to log on via the browser? Do you get the same message when using WiFi and mobile data.”
A Halifax customer posted: “Your app is not working. Your lines go dead when trying to connect to an agent. What the hell is going on?”
The bank replied: “Thank you for getting in touch. I’m sorry to hear you’re having issues with the app. We’re not aware of any known issues at present. Which department are you trying to reach when calling?”
Another customer expressed their frustration over the frequency of these outages, writing: “Online and mobile banking not working again?”
Halifax responded: “Sorry to hear that. On via the desktop site, can you try clearing your browser’s cache, delete any cookies and try again?
“As for the app, can you try closing it from running in the background & then reopen it? Can you also try logging on via mobile data and wifi?”
By midday, reports of banking app outages at Lloyds plummeted, based on Downdetector data, which suggests customers were able to regain access to their accounts.
A Lloyds Banking Group spokesperson said: “Our app and online banking are up and running. We know it took some customers a bit longer than usual to get logged on for a short time this morning, with customers able to do so after waiting a few extra moments, or giving it another try.”
