Lloyds app down with customers ‘unable to transfer money’ | Personal Finance | Finance
Lloyds Bank customers said on Friday afternoon they were unable to access the bank’s app. Lloyds said it is “aware” of an issue impacting the app and online banking, and is currently working on a fix.
A spokesperson for Lloyds said: “We’re aware that some customers are experiencing difficulties logging into our app and online banking. We’re sorry about this.
“Our teams are aware and working hard to fix it.” DownDetector recorded a significant spike in reports around 3pm today, with users raising concerns about being unable to transfer money through the app.
Users reported being logged out of their accounts and encountering an apologetic message stating: “Sorry, we’re having a few technical problems.
“Logging in again may fix the issue, but if this doesn’t help, please try again later.”
Users have rushed to social media to express that their Lloyds banking apps are down. One X user said: “Lloyds Bank well well well. Just joined Lloyds bank and your app is already down. Not a good start hay.”
“Is your app down?? Trying to log in, gets stuck on “authenticating” and never moves to asking for login info”, asked a second.
A third added: “Lloyds Bank is the mobile app down…AGAIN!!! Just won’t go past the authenticating screen.”
A fourth said: “Not good enough been trying to get on for the last 3 hours.” A fellow Lloyds user said: “Lloyds banking app is always having issues! I want compensation. I’m tired of this.”
Lloyds has also have urged customers with urgent queries to call their help lines. One annoyed customer expressed: “I need to transfer money now as my sister needs money to get the bus from school! This isn’t good enough at all my sister is stranded in this weather and I can’t transfer money.”
A Lloyds operator responded: “I’m sorry about this. Please call us on 0345 300 0000, and a colleague will be able to assist you with the transfer. Lines are open 8am to 6pm on all days, except bank holidays.”
