Nationwide updates customers over changes to how they view transactions | Personal Finance | Finance
Nationwide Building Society has issued a statement about changes to its online services available to customers. The savings provider has millions of members and more than 600 branches.
The group recently committed to keeping open all its high street outlets until at least 2030. Of course, many members prefer to do their banking online, either through online banking or in the Nationwide app. More than six million customers use the app to view their accounts and do their banking.
A customer contacted Nationwide over social media as they couldn’t access a service online. The frustrated member said: “I’ve just switched to Nationwide. How do I turn on transaction notifications? I’ve tried everything.”
Nationwide said in response: “This is a feature that our team are actively working on at the moment, and once it’s available, we’ll let you know via the app.” The group was asked for a comment about when this service will be going live.
A spokesperson said: “This is a feature that we’re currently working on and, once it’s live, we will be letting customers know via the app.” Nationwide sends out important updates known as ‘alerts’ to current account holders.
You can receive these as notifications in the app, with short messages sent to your phone, even when the app is not open. Nationwide may also send alerts as text messages if the group has your mobile number, and you don’t have the app installed or notifications enabled.
There are also some alerts that Nationwide would only ever send by text. You will automatically be sent a text message if you are thought to be a victim of fraud. You will always be sent this as a text message.
You will also get an automatic message if there isn’t enough money in your account to make a payment, or if you are about to enter or have gone into your arranged overdraft. You will also get a message if you have entered an unarranged overdraft and you need to credit your account.
Nationwide customers may also want to check if they can cash in on a £175 bonus from the building society. You can get the one-off payment when switching from a non-Nationwide bank account to a new or existing FlexDirect, FlexAccount or FlexPlus.
You need to carry out a full switch through the Current Account Switch Service, and complete this within 28 days. You also have to pay in at least £1,000 and making one debit card payment from the switched-to account. These two steps have to be done within 31 days of either opening the account or requesting the switch into an existing account.
The £175 payment will go into the account you have switched into, within 10 days of you completing all the steps. The payment will appear on your statement as ‘Switching Offer’.
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