NatWest banking app down leaving customers locked out of accounts | Personal Finance | Finance
The NatWest banking app is down, with hundreds of customers reportedly locked out of their accounts.
Reports of log-in failures have flooded the website Down Detector since 8am, with thousands of customers claiming an outage so far.
Disgruntled customers have taken to social media platform X, with one stating: “What’s wrong with app… can’t even get onto log in page.”
Another said: “Hi, NatWest app is down again. This is happening too frequently.”
This comes even though the bank’s service status page indicates that everything should be operating normally.
NatWest warned of planned routine maintenance work on both its mobile app and online banking, however, it stated those services would only be unavailable between 2am and 6am on November 10.
According to Down Detector, 53% of customers have reported problems with mobile login, while 33% have reported issues with mobile banking.
So far, 15% have reported problems with the online banking service.
Those reporting issues with the mobile banking app have been presented with an error message stating: “We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”
It advises people to “please close the app and try again”, before listing off various reasons for the error, such as a WiFi connection and not having an up-to-date app.
When attempting to log back on, the error message still occurs.
NatWest has confirmed it is investigating the issue but noted there is no timescale for a resolution as of yet.
Responding to an unhappy customer, the NatWest Help account wrote on X: “We’re aware of the issue and our technical teams are looking into this. There is no timescale for a resolution at this stage, though the team will be working to resolve this ASAP.”
It added: “If you need urgent access to your account you can try logging in to online banking on the website or calling the telephony team using the number on the back of your card.”
Some customers have been met with obstacles when attempting to access the online banking service, as it requires authentication via the app. This leaves the telephony team as the best bet for those needing access to their cash urgently.
Sharing the details on X, NatWest Help wrote: “If you do need to urgently access your accounts, our telephony team are available on;
- UK: 03457 888 444
- Overseas: +44 3457 888 444
- Relay UK: 18001 03457 888 444.”
NatWest has now updated its service status page, confirming problems with mobile banking. It stated: “Some of our customers are experiencing issues when trying to log in to our mobile app. We’re sorry for any inconvenience caused and we’re working hard getting everything back up and running for you.
“We will share an update when we have more information. In the meantime, please use Online Banking.”
It added: “You can still use your debit or credit card to make payments and get cash from ATM’s, branches and the Post Office. This may, however, affect your ability to approve some online card transactions in our mobile app.”
it continued: “Mortgage customers can continue to access Manage Your Mortgage by using Online Banking. Please get in touch if you need urgent help with something you’d usually do in our mobile app. Use webchat on our website. Send us a private message on social media.”
However, it warned: “Customer support wait times may be longer than usual. Thank you for your patience.”
One customer has been informed by NatWest customer service that an update from the tech team will be shared at around 10.30am.
We’ll be bringing you the very latest updates, pictures and video on this breaking news story.
For the latest news and breaking news visit:** **/finance
Stay up to date with all the big headlines, pictures, analysis, opinion and video on the stories that matter to you.
Follow our social media accounts here onhttp://facebook.com/DailyExpress and @daily_express
