NS&I responds to Premium Bonds customer trying to claim prize | Personal Finance | Finance
The NS&I has responded to a Premium Bonds customer trying to claim a prize after a family member tragically died.
National Savings and Investments, formerly called the Post Office Savings Bank and National Savings, is a state-owned savings bank in the United Kingdom.
It is both a non-ministerial government department and an executive agency of HM Treasury
The customer posted the situation on X, formerly known as Twitter. They said: “Hi. My father has been sent a £25 Premium Bonds prize.
“Sadly he passed away in May and his bank account is now closed. How do I proceed with this? Thanks.”
Responding to the query, a staff member for the NS&I replied: “I am sorry to hear of your sad loss.
“For our bereavement team to deal with the holding, please complete this online form.
“Don’t worry if you don’t have many/any details of the account, just give us as much information as you can and we’ll write back to you. Once the claim has been submitted and completed, we will pay out any outstanding prizes and the holding.”
Explaining the situation if the customer who has died has won a Premium Bond prize and been sent a prize warrant, the NS&I wrote on their website: “Please send the prize warrant back to us and we’ll reissue it to the person entitled to the money, once we have completed the claim.
“We will also hold on to any other prizes the customer wins until we have completed the claim. Then we’ll send any future prizes won by warrant (like a cheque) after each prize draw to the person entitled to the money.”
They continued: “Once we have been told of the customer’s death, any prizes won will be paid by warrant (like a cheque) to the person entitled to the money after we have completed the claim.
“We will hold on to any prizes the customer wins before then and send them once the claim is completed. Then we will send any future prizes won by warrant after each prize draw to the person entitled to the money.
“We can’t pay these prizes electronically or consolidate them and pay them at the end of the 12 months.”
