Premium Bonds error as customers with this internet provider can’t access website | Personal Finance | Finance
Several NS&I customers have had an issue logging into their account and accessing their savings.
A number of customers with Plusnet reported the issue to the Premium Bonds provider, with one person saying over X the online service had “stopped” for them.
They said in a message to NS&I: “I’ve tried downloading your app and that just lingers on the load screen too. Just want to change my details.”
They also sent a screengrab of an error message which they were getting “every time”. The message said “the site can’t be reached as “secure.nsandi.com took too long to respond”.
NS&I said in response: “We have had similar reports from Plusnet customers experiencing this issue and it is being looked into.
“However, I can confirm that our website is functioning as expected. Please try using mobile data on your device and this should allow you to reach the page.”
The customer later said they had since managed to access the website. They said: “Excellent – turned off wifi and the app worked. Thanks for this and will be contacting Plusnet momentarily.”
The saver then asked for further help. He explained: “Actually, the reason I wanted to get on there in the first place was that I am about to do a bank account switch and as part of this it will close my old account down.
“How do I change the bank account details for when it comes round to withdrawal (at the end of 12 months)?”
A member of the customer support team said in response: “When you are logged into your NS&I account online, you are able to view and change your linked nominated bank account details under the “nominated accounts” section.”
People with Premium Bonds can hold up to £50,000 in the Bonds. Buying more Bonds increases your chances of winning again.
Each £1 Bond that goes into the monthly prize draw has an equal chance of being selected for a prize.
Prizes include two jackpot prizes for £1million and other large prizes for amounts including £100,000 and £50,000.
You can check if you have any unclaimed prizes using the prize checker tool on the NS& website or through the app.
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