Premium Bonds saver ‘infuriated’ over prize limit rules – NS&I responds | Personal Finance | Finance
A Premium Bonds customer has voiced their frustration at the a restriction that applies to the savings scheme.
The saver vented their fury at NS&I on X, saying: “It still infuriates me, the Premium Bond prize checker app only displays last six draws. Surely it’s possible to show the last 12 months on the app, as a minimum.”
Many customers will have been using the app this week after the September prize draw results were announced.
NS&I responded to offer a way for them to see further back. A representative said: “Our prize checker is set up so that the last six months can be viewed.
“If you would like to view your prize history for the last 18 months, this can be viewed by logging into your online account here. We appreciate your comments and have passed this on as feedback for you.”
The response included a link to a page on the NS&I website where you can log in to your account.
Almost six million prizes were given out in the September draw including two jackpot prizes for £1million.
Another customer recently contacted NS&I bemused as the prize checker tool was not working for them.
They asked NS&I: “I keep getting “something’s gone wrong” on the prize checker. Is there a problem?”
There are no problems with the Premium Bonds prize checker app, if you are being shown an error message to resolve this issue we recommend deleting and re-downloading the app to your device.”
In response, the savings provider suggested a way they might be able to get around the problem.
They said: “There are no problems with the Premium Bonds prize checker app, if you are being shown an error message to resolve this issue we recommend deleting and re-downloading the app to your device.”
One lucky prize winner in the September draw took home £25,000 despite previously holding just £1 in Bonds, which they purchased over 60 years ago.
People often set up their account so when they win a prize, the amount is automatically used to buy more Bonds, upping their chance of winning again. A saver can hold up to £50,000 in Premium Bonds.
