Ryanair passenger’s fury at being stuck in hotel with ‘holes’ as flight delayed ‘7 times’ | World | News

Rahul Majji’s well-earned dream holiday to Albania quickly turned into a nightmare when his Ryanair return flight was delayed several times. He is reported to have lost out on three shifts at work, leaving him hundreds out of pocket. 

Mr Majji, from Newington, Edinburgh, was left fearful he may lose his job in the hospitality industry. The flight delays from Tirana have allegedly cost the 27-year-old around £350 in wages. He did say, however, that his two employers had been understanding of the situation. 

To make matters worse, Mr Majji claimed to have been placed in an Albanian hotel with “holes in the floor” and “no hot water”. 

He was supposed to return home around 1.55pm on October 4, but Ryanair then informed the tourist his flight would then depart on October 5, according to Edinburgh Live.

“Our flight was supposed to take off yesterday at around 1.55pm but after arriving at the gate we all realised the flight was delayed,” Mr Majji said. “It was rescheduled to take off just after 2pm, then 3pm, then 5pm, 7pm and so on.”

In a text message seen by Edinburgh Live, Ryanair told Mr Majji: “Please be advised that flight RK8295 to Edinburgh is scheduled to depart today at 9.50pm. We are now sending over a new aircraft from Edinburgh due to a technical issue with the aircraft in Tirana. 

“We have also issued an additional set of refreshment vouchers.”

He continued: “It was not until around 10pm at night before we were told we would be placed in a hotel overnight. To be honest the hotel I was in was s***e.

“There was no hot water, holes in the floor and the washrooms were very unclean. The staff were lovely but we could not get in contact with anyone from Ryanair.

“I’m honestly horrified. I was supposed to work yesterday evening as well as Saturday morning and night. I’m scared I will lose my job as the weekends are the hardest time to get cover in hospitality. I am a shift manager so they need me there. It will be a nightmare for my colleagues.

He added that he tried to fly to London to get back to the UK and then travel onward to Edinburgh, but said that Ryanair would not support him in this. 

Mr Majji continued: “I had a great time travelling around Albania but this has turned into a nightmare. There has been no real communication outside of delay alerts.

“Ryanair has been hopeless. They even had the cheek to send me a message containing deals and offers.

Mr Majji has called on Ryanair to refund his flight, but also the wages he lost as a means of compensation. 

A Ryanair spokesperson has said the flight was delayed overnight “due to technical issues”. 

They said: “Passengers were notified and provided with overnight accommodation, while engineers serviced the aircraft, which took longer than initially expected resulting in passengers receiving a number of estimated departure time updates as we endeavoured to keep them informed.

“To minimise disruption to passengers, we arranged for a replacement aircraft from Edinburgh to operate this flight, which departed the following day (5 Oct) with 144 passengers onboard.

“We sincerely apologise for any inconvenience caused as a result of this unavoidable tech delay.”

Since Mr Majji spoke to Edinburgh Live, a replacement aircraft was arranged. The flight departed around 9.55pm bound for Edinburgh Airport on Sunday.