HSBC ‘additional checks’ warning as customer denied service | Personal Finance | Finance
HSBC has clarified its account rules after a customer ran into a problem accessing a basic service. The account holder was frustrated as they felt it was a fairly standard service.
The person contacted HSBC over social media saying they wanted to open a bank account. They said: “You’re making it very difficult as I already have a product so can’t do it online?”
HSBC responded to apologise for the issue. The bank went on to explain the rules: “To open a secondary account, we would need to complete some additional checks.”
They urged the unhappy customer get in touch with the customer services team on 03457 404 404. This phone line is open Monday to Sunday from 8am to 8pm.
The person was not contented with this explanation. They asked: “I get the extra checks but why call? Can’t it all be done online like all other banks?”
HSBC apologied again but stated that “this would need to be completed with an agent”. The bank also invited the customer to send them a direct message about the issue.
Bonus offer
You may be able to get a £500 payment from HSBC if you’ll switch to a HSBC Premier Account as a new customer. To qualify, you need to complete a full switch using the Current Account Switch Service.
You also need to either have a qualifying salary of £100,000 or more a year, or to deposit and hold £100,000 or more in savings or investments with HSBC UK for the qualifying period.
Once you have met all the criteria, the amount will be paid into your premier account within 70 days. Your account will need to be open when the payment is issued.
