Lloyds Bank ‘being removed’ warning over change to customer accounts | Personal Finance | Finance
An account holder wrote on social media to voice their concerns about the Lloyds policy change. They said: “It appears Lloyds Bank is driving customers away from online banking. In coming weeks, the ability to rename accounts online will disappear and accounts will go back to their original names.
“They say we will still be able to view or edit account nicknames in the app. No explanation.” Lloyds responded to this with some details about the change.
The savings provider said: “To keep you informed, the option to rename accounts in Online Banking is being removed. This means any accounts previously renamed online will return to their original names.
“You won’t be able to rename them online going forward.” But the customer was not impressed with this explanation. They replied: “This is unhelpful.
“People running a business use online banking, not the app. They have more than one account. They want to quickly see the account to use by looking at its unique name, not figure out account numbers. Why is this change happening?”
Lloyds responded to explain the thinking behind the account change. The group said: “The change is to simplify how accounts are displayed and improve consistency across Online Banking and the app.”
Cash payments
If you are thinking of mobing banks, there are several switch payment offers you may want to look at. Nationwide Building Society is offering £175 if you’ll move over to a new or existing FlexDirect, FlexAccount or FlexPlus account.
You can also get £200 for switching to First Direct or £500 for moving over to HSBC. Santander is also looking to entice new customers with an £180 offer, while NatWest will pay you £200 to jump ship.
