Lloyds Bank error reported as customers can see other people’s details | Personal Finance | Finance
Lloyds Bank customers have reported a worrying online error where they are apparently seeing another person’s transactions. Account holders claimed they could see another person’s account number, sort codes and name.
Several customers have reported on social media this morning [March 12] that when viewing their online banking, they can see another customer’s transactions and account details. One customer contacted the bank at around 6.30am claiming they could see several details appearing to belong to another customer, including their account activity and transactions.
Lloyds said in response to this person: “We’re really concerned to hear what you’re seeing. We take any issue involving account information extremely seriously.” They encouraged the person to send them a direct message about the issue.
Another person messaged the bank at around 7am to say: “My banking app is showing me a series of random transactions on my current account statement that don’t belong to me.” Another user of the Lloyds app messaged at 6.50am to say they “almost had a heart attack” as they could see “thousands of transactions that were not mine”.
Another worried customer told Lloyds: “I can see transactions from other people accounts. Account numbers, sort codes and names are clearly visible. This is extremely concerning.” They said that when they refreshed the app the transactions disappeared.
Lloyds Bank said in response to them: “We are currently investigating the issue, and it may be the result of a technical glitch. In the meantime, please try logging out and logging back in this should resolve the problem.”
In a response to another customer affected by the issue posted at 8.46am, Lloyds said: “Sorry about this. Some customers are having issues with viewing transactions and balances right now.” Asked for a comment about the issue, a Lloyds Bank spokesperson said: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning. The issue was quickly resolved and we’re looking into what happened.”
At the time of writing, the service status page on the Lloyds Bank website does not show any issues regarding online banking or the mobile app. If you are having an issue with online banking, you can call Lloyds on 0345 606 6529 or on +44 173 323 2030 from outside the UK.
The phone line is open 8am to 6pm, 7 days a week and is closed on bank holidays. Lloyds Bank is also currently offering a switch payment up to £500 if you’ll move over to them.
You can get a £200 payment when switching to a new Club Lloyds Account, Club Lloyds Platinum Account or Club Lloyds Silver Account, through the Current Account Switch Service. You can also get a £500 bonus for switching to a Lloyds Premier account.
To qualify for the switch payment, you need to:
