Water firm sending ‘automatic’ payments into bank accounts after major issue | Personal Finance | Finance

A UK water firm is sending payments of £15 directly into customers’ bank accounts after a major tap water contamination problem was identified.

South West Water has issued its customers a ‘do not drink’ notice to customers in two Devon areas.

It comes after traces of cryptosporidium virus were found in the water supply, leading the company to urgently tell customers not to drink the contaminated water without boiling it first.

Cryptosporidium is a virus which can cause sickness and diarrhoea if consumed.

Now the company has promised customers an ‘automatic payment’ of £15 straight into their accounts following the issue.

It said: “Customers in Alston and the Hillhead area of Brixham are advised to boil their drinking water before consuming following new test results for cryptosporidium. 

“We are issuing this as a precaution following small traces of the organism identified overnight and this morning. 

“We are working with public health partners to urgently investigate the source. 

“We apologise for the inconvenience caused and will continue to keep customers and businesses updated.”

It added: “For all customers who have been issued with the Boil Water Notice you will receive an automatic payment of £15, as part of our Customer Promise when services are interrupted.”

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