Royal Mail’s urgent statement as 91 UK postcodes face late deliveries
Royal Mail has released a statement regarding its services during the ongoing heatwave. The postal giant typically delivers letters six days a week, with parcel deliveries also carried out on Sundays.
Royal Mail said: “Our posties and drivers are taking extra care in the heat to keep themselves and our customers safe… thank you for your patience if deliveries take a little longer.”
The delivery firm said: “We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors.
“In those cases, we will rotate deliveries to minimise the delay to individual customers. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive. We’re sorry for any inconvenience and thank you for your understanding.”
Despite the delay warnings, Royal Mail’s air and road network has operated to schedule over the past 24 hours.
Royal Mail has come under fire over late deliveries and was handed a £21million fine by Ofcom in October as a result. The postal giant fell short of its targets after delivering just 77% of First Class post and 92.5% of Second Class post on time in 2024 to 2025.
This year, Royal Mail has outlined improved targets. It is aiming to boost First Class Next Day delivery to around 85% within nine months, before hitting the 90% target set by regulator Ofcom within a year.
Jamie Stephenson, Royal Mail’s chief operating officer, said: “We’re putting significant investment into improving reliability and reaching these new delivery targets, but delivering lasting change across a network of this scale takes time.
“Universal Service reform is a key part of that, helping us adapt the network to reflect how people send and receive mail today while protecting the one-price- goes-anywhere service for the future.
“We have a plan to deploy the new delivery model to all delivery offices across the country by the Christmas peak period and have set clear targets for each quarter as changes are introduced across the network. Early performance this year shows we are tracking in line with the plan and moving in the right direction.”
